Harvey Norman Law's
Terms of Service
TERMS OF SERVICE FOR Harvey Norman law
Effective Date: May 21, 2025
Welcome to Harvey Norman Law (“HNL,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of the HNL website located at [INSERT SITE URL], our related portals and communications, and your purchase and use of our legal services, document preparation, and informational products (collectively, the “Services”). “You” or “Client” refers to the individual or entity using the Services.
PLEASE READ CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
1. Who We Are; Online Delivery of Legal Services
HNL is a Michigan law firm that provides limited-scope, flat-fee business-formation legal services delivered primarily online (video/phone/email/portal). Unless we both sign a separate written agreement expanding scope, our engagement is limited to business entity formation and explicitly listed add-ons.
No Attorney-Client Relationship Until Engagement. Browsing the site, submitting a contact form, or purchasing non-legal products does not create an attorney-client relationship. A relationship arises only after (a) we complete a conflicts check and (b) we both sign a written engagement agreement or you purchase a clearly labeled legal service that states it includes attorney representation.
2. Description of Services; Scope & Exclusions
We may assist with formation filings (e.g., Articles of Organization/ Incorporation), EIN applications, initial resolutions, template operating agreements/bylaws, and our “Business Founder’s Blueprint” portal/resources (collectively, “Documents”).
Limited Scope of Representation. Unless a separate written agreement states otherwise, our representation excludes: litigation or dispute resolution, tax opinions or planning, securities compliance, employment/HR, immigration, financing, licensing, multi-state qualifications, ongoing general counsel, post-formation amendments, and any services not expressly purchased.
You acknowledge and consent to this limited-scope model.
3. Client Responsibilities & Information Accuracy
You agree to: (a) provide timely, complete, and accurate information; (b) respond to our requests; (c) review drafts; and (d) promptly approve filings. We rely on information you provide. If we request identity or authorization documentation (e.g., for EIN or agency verification), you will supply it promptly.
We may decline or withdraw if you fail to cooperate, if a conflict of interest arises, or if we are otherwise unable to proceed.
4. Registered Agent Services Provided by Independent Third-Party Affiliate
If you purchase registered agent (“RA”) services through our website, you are contracting directly with an independent third-party provider (the “RA Provider”). HNL is not the registered agent, does not control the RA Provider, and provides no warranties regarding RA services. HNL may receive a referral fee/commission for introducing you to the RA Provider.
Governing Terms. RA is governed by the RA Provider’s own terms, privacy policy, pricing, auto-renewal, and cancellation rules. Those terms control your RA service. Review them before purchase:
RA Provider Terms: [LINK TO RA PROVIDER TERMS]
RA Provider Privacy: [LINK TO RA PROVIDER PRIVACY]
Scope Boundaries. RA is an address/service-of-process forwarding function only; it is not legal, tax, or compliance advice; it does not include monitoring deadlines or ensuring good standing.
No HNL Liability. To the maximum extent permitted by law, HNL is not liable for acts/omissions of the RA Provider, including delays, misdelivery, outages, policy/pricing changes, account issues, non-renewals, your loss of good standing, penalties, default judgments, or consequences of your failure to review notices or keep your contact/billing information current with the RA Provider.
Your Duties. You must (i) maintain accurate contact/forwarding/payment data with the RA Provider, (ii) monitor your RA account, (iii) promptly act on forwarded notices, and (iv) maintain a valid RA at all times as required by law. If RA is canceled or terminated, you must appoint a replacement RA.
Courtesy Forwarding. If HNL forwards any notice as a courtesy, that does not create an ongoing duty to monitor your mail or deadlines.
Indemnity (RA). You agree to defend, indemnify, and hold harmless HNL from claims, fines, penalties, or losses arising from RA services provided by the RA Provider or your failure to meet RA obligations.
This Section survives termination and does not expand our limited scope.
5. Eligibility; Accounts
You must be at least 18 and authorized to bind the business. If you create an account, you are responsible for safeguarding credentials and activity under your account.
6. Fees; State/Government Fees; Expedited Options
Fees for Services are displayed at purchase. Unless otherwise stated, government filing fees and optional expedited fees are separate from our professional fees. We may change pricing prospectively. Taxes may apply.
7. Filings; Processing Times; Rejections
Agency approvals and timelines (e.g., the Michigan Department of Licensing and Regulatory Affairs or the IRS) are outside our control; no timelines are guaranteed. If a filing is rejected due to client-provided information, you authorize us to make reasonable corrections and resubmit; additional government fees may apply and are typically non-refundable once submitted.
8. Deliverables; Electronic Records, Signatures & Delivery
You consent to transact electronically, to use electronic signatures, and to receive records electronically (UETA/E-SIGN). Final Documents are delivered via email/portal download. We may host Documents for [HOSTING DURATION, e.g., 180 DAYS] after completion; you are responsible for securing your own copies thereafter.
9. Refunds; Chargebacks
Government fees (and any third-party fees) are non-refundable once submitted to an agency or provider.
Professional fees. You may request a refund until substantive work begins (defined as conflicts cleared and attorney drafting or filing preparation started). After that point, we may refund any unearned portion in our reasonable discretion.
If you purchased a package that includes multiple components, we may allocate earned/unearned value by component and stage of work.
Process. To request a refund, email [BILLING/SUPPORT EMAIL] with your order details. Refunds are issued to the original payment method when feasible.
Chargebacks. You agree to contact us first to resolve any billing dispute. Initiating a chargeback after substantive work has begun is improper.
(This Section supersedes any inconsistent website marketing text about refunds.)
10. Intellectual Property; Portal License
All site/portal content, templates, videos, and materials are owned by HNL or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable license to use delivered Documents and portal materials for your own business. You may not resell, publish, or redistribute our materials without express written permission.
11. Third-Party Services & Links
We use independent providers (e.g., payment processors, intake/forms, CRM/email/SMS, hosting, analytics/ads). Their terms and policies govern their services. We are not responsible for third-party outages, policies, or changes.
12. Disclaimers
Informational Content. General website/portal content is for informational purposes and is not legal advice.
No Guarantees. We do not guarantee agency approval, specific timelines, or outcomes. The Services are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HNL AND ITS PERSONNEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, GOODWILL, OR DATA). OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID TO HNL FOR THE SPECIFIC SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; YOUR RIGHTS MAY VARY.
14. Indemnification (General)
You will defend, indemnify, and hold harmless HNL, its attorneys, employees, and agents from losses, claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) content or data you provide. This obligation is in addition to, and not limited by, the RA-specific indemnity in Section 4.
15. Governing Law; Venue; Dispute Resolution (Arbitration)
These Terms are governed by the laws of the State of Michigan, without regard to conflicts principles.
Informal Resolution. Before filing a claim, you agree to email [LEGAL/CONTACT EMAIL] with a short description of the dispute and work with us in good faith for 30 days.
Arbitration. Except for small-claims court actions and claims for injunctive relief (e.g., IP misuse), any dispute arising out of or relating to these Terms or the Services shall be finally resolved by binding arbitration administered by JAMS under its Streamlined (or, if inapplicable, Comprehensive) Rules, before a single arbitrator with experience in commercial/technology matters. Seat/Place of arbitration: Royal Oak, Michigan; language: English. Judgment on the award may be entered in any court of competent jurisdiction.
Class-Action Waiver. Disputes must be brought individually; no class or representative actions.
Fees. The arbitrator may award fees/costs as permitted by law or JAMS Rules. This clause is mutual and survives termination.
(If you prefer court-only dispute resolution, delete the arbitration paragraphs and specify exclusive venue in [COUNTY], Michigan courts.)
16. Eligibility & Territory
You represent you are 18+ and authorized to bind the entity. We principally serve Michigan clients; if we accept non-Michigan matters, we will disclose scope and limits.
17. Termination
We may suspend or terminate access to the Services immediately for breach, non-payment, or misuse. You may stop using the Services at any time. Sections that by their nature should survive (including 1–5, 8–15, 17–19) survive termination.
18. Changes to Terms
We may update these Terms from time to time. For material changes, we will provide reasonable notice (e.g., posting, email to active clients, or portal banner). The Effective Date appears at the top. Continued use after changes become effective constitutes acceptance.
19. Severability; Entire Agreement; No Waiver
If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder remains in effect. These Terms and our Privacy Policy are the entire agreement regarding the Services and supersede prior proposals or communications. Failure to enforce a provision is not a waiver.
20. Contact
Questions about these Terms: admin@harveynormanlaw.com
Privacy Policy
PRIVACY POLICY OF Harvey Norman law
Version Date: May 21, 2025
1) Who We Are & Scope
Harvey Norman Law, PLLC (“HNL,” “we,” “us,” “our”) operates the website at https://harveynormanlaw.com and related online portals, forms, and communications (collectively, the “Website”). This Privacy Policy explains what we collect, why we collect it, how we use and share it, and your choices. By using the Website, you agree to this Policy. This Policy does not apply to websites, platforms, or services we do not control, including any independent Registered Agent provider you may purchase from via our site.
2) Two Types of Information We Handle
Client-Matter Information (legal representation). After you formally engage us, information you provide for your legal matter (e.g., entity formation) is treated as confidential client files subject to professional obligations, applicable privileges, and ethical/legal recordkeeping requirements. We do not use client-matter information for advertising.
Site/Operational/Marketing Information. Browsing data, cookies/analytics, and information you submit before engagement or for general inquiries—used to run, secure, and improve the Website, communicate with you, and, if you opt in or where permitted, send marketing.
3) Information We Collect
Identifiers & Contact: name, email, phone, billing/shipping address.
Business Formation Details: desired entity names, jurisdiction, registered office, owners/managers, industry information when relevant.
Government Identifiers (where legally necessary): SSN/ITIN/DOB strictly to process EIN filings or identity verification.
Payment-Related Data: payment token/last4 and billing details processed by our payment processor (we do not store full card numbers).
Documents & Communications: files you upload, messages sent via forms/email/SMS/portal.
Usage & Device Data: IP address, device/browser type, pages viewed, timestamps, and related event data collected via cookies and similar technologies.
Preferences & Consents: email/SMS opt-ins and cookie preferences.
4) How We Collect It
Directly from you (forms, checkout, e-signature, email/SMS, portal).
Automatically (cookies, pixels, and similar technologies).
From third parties (payment processors, CRM/communications tools, analytics/ad platforms, and government agencies for filings). If you buy Registered Agent service, we also receive limited status data from the independent provider necessary to support your legal matter.
5) How We Use Information
Provide legal/limited-scope services: intake, conflicts checks, drafting, filings, status updates, and document delivery.
Payments & Operations: process transactions, accounting/tax, and fraud prevention.
Registered Agent Activation (if purchased): share the minimum necessary formation and contact data with the independent Registered Agent provider to provision service.
Security & Improvement: monitor, detect, and prevent abuse; maintain and enhance the Website and our systems.
Compliance & Legal Duties: recordkeeping, identity verification where required, professional/ethical obligations.
Marketing (optional): send emails or SMS about services if you opt in or where permitted; perform lawful analytics/attribution; respect your opt-out choices.
6) Cookies, Pixels & Analytics (Your Choices)
We use cookies and similar tools to keep you logged in, remember preferences, understand usage, and, if enabled, support advertising and attribution.
You can manage or block cookies in your browser settings.
Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout/
Do Not Track: We currently do not respond to DNT signals.
7) How We Share Information
We do not sell personal information. We share as follows:
Service Providers/Processors (under contract and confidentiality) for payments, forms/intake, CRM/email/SMS, hosting/infrastructure/backup, analytics/advertising, and e-signature/document execution where used.
Government Agencies to complete filings (e.g., Secretary of State, IRS for EIN).
Registered Agent (RA) Affiliate: If you purchase RA through our site, we disclose the minimum necessary formation and contact data to the independent RA provider to activate and service your RA account. That provider’s own terms and privacy policy govern its processing. HNL does not control the RA provider.
Professional Obligations: limited disclosures as allowed/required (e.g., conflict checks, malpractice defense), maintaining confidentiality to the extent permitted.
Business Transfers: in a merger, acquisition, or similar event, information may transfer consistent with this Policy.
Legal/Compliance: to comply with law, enforce terms, or protect rights, property, or safety.
If we use advertising pixels or audience tools, certain site/operational data may be treated as “sharing for cross-context behavioral advertising” under some state laws. You can opt out by adjusting your browser cookie settings and by emailing us at admin@harveynormanlaw.com.
8) Client-Matter Confidentiality
Once you engage us, your legal matter data is handled as confidential client files. We retain and protect those files in accordance with professional/ethical obligations and applicable law. We do not use client-matter information for advertising.
9) Retention
We keep personal information for seven (7) years from the later of (a) matter closure, or (b) your last interaction with us, unless a longer period is required by law or professional obligations, or a shorter period is sufficient to meet the purpose and our legal duties. If you request deletion, we may retain limited information as needed to comply with law, enforce terms, maintain security/audit trails, or fulfill recordkeeping obligations.
10) Security
We implement administrative, technical, and physical safeguards (including access controls and encryption in transit). No method of transmission or storage is 100% secure. Notify us promptly at admin@harveynormanlaw.com if you suspect unauthorized access.
11) Your Choices & Rights
Email/SMS: unsubscribe using the link in our emails or reply STOP to SMS.
Cookies/Ads: manage via your browser.
Access/Correction/Deletion: email admin@harveynormanlaw.com. We will verify your request and respond as required by applicable law. Some data may be retained where we have legal or legitimate obligations (e.g., legal files, tax records, security).
Residents of jurisdictions with specific privacy rights (e.g., California, EU/UK) may have additional rights (access, correction, deletion, restriction, portability, objection, and consent withdrawal). We honor those rights as required by applicable law. Data is processed in the United States and where our vendors operate; appropriate safeguards are used where required.
12) Children’s Privacy
We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact admin@harveynormanlaw.com to remove it.
13) International Users
The Website is hosted in the United States and governed by U.S. law. By using it from outside the U.S., you consent to transfer and processing in the U.S. consistent with this Policy.
14) Changes to this Policy
We may update this Policy from time to time. The Version Date is at the top. For material changes, we will provide reasonable notice (e.g., posting or email to active clients). Your continued use after the effective date means you accept the changes.
15) Contact
Questions or privacy requests: admin@harveynormanlaw.com.